Service Desk Agent - Only Arabic Nationals

Required Skills and Experience:

• 1–3 years of experience in IT Service Desk or desktop support roles
• Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
• Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
• Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications:

• Diploma or Bachelor’s Degree in IT, Computer Science, or related field.
• ITIL Foundation certification is a plus.
• A+ / MCSA / HDI certification is advantageous.

Soft Skills:

• Excellent communication and customer service skills in English
• Ability to remain calm under pressure and prioritize tasks.
• Problem-solving attitude and eagerness to learn.
• Willingness to work in shifts (24x7 environment if required).

Please mention your

Nationality:

UAE Visa status:

Notice period :

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