Service Desk Analyst

We’re Hiring! | Service Desk Analyst – Qatar

Greetings from Proztec Qatar!
We are excited to announce an amazing career opportunity with one of our prestigious clients in Qatar for the position of Service Desk Analyst.

If you have a passion for IT support, problem-solving, and delivering exceptional customer experiences — we’d love to connect with you!

Position: Service Desk Analyst

Location: Qatar

Experience: 3–4 years in IT Service Desk / Technical Support

Key Responsibilities:

Provide first-line technical support via phone, email, and remote tools.
Log, monitor, and resolve incidents and service requests using ITSM tools.
Troubleshoot system, application, and network-related issues.
Support Microsoft technologies — Active Directory, Exchange, Azure, and O365.
Maintain accurate documentation and knowledge base articles.
Ensure timely resolution and high customer satisfaction.

Qualifications & Skills:

Bachelor’s degree in Computer Science, Information Systems, or related field.
3–4 years of experience in remote IT support or service desk environments.
Strong technical skills in Windows OS, Office 365, and Active Directory.
ITIL v4 Foundation certification (mandatory).
Preferred: Microsoft 365, Azure Fundamentals, CCNA/CCNP certifications.

If this opportunity matches your profile and career goals, we’d love to hear from you!

Please send your updated CV to Recruitment@proztec.com
Or comment below / DM me your details at +974 7095 5929 :

• Name
• Nationality
• Total Experience
• Relevant Experience
• Current Location
• Visa Status
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About Proztec:

Proz Technologies (Proztec) is a leading ICT solutions provider headquartered in Doha, Qatar, with a talented team of over 300 professionals delivering cutting-edge technology services.

Job Type: Full-time

Pay: QAR4,000.00 - QAR5,000.00 per month