Service Desk Analyst

Qualifications

High School Diploma with a minimum of 2-years experience with technology support is required. Associate Degree in a related field is preferred.

Primary Duties/Responsibilities

• Support agency technology needs, all divisions, maintain a high-level professionalism with staff clients and external contacts.
• Ability to trouble shoot hardware and software issues, along with computer installation and repair.
• Loading and unloading of computers and other equipment for installation, removal, or exchange.
• Email account creation for new staff.
• Register Installation and Point-of-sale hardware configuration.
• Inventory of computers, registers, equipment, and tools.
• Maintain a high level of technical support.
• Analyze service log files to identify problem areas.
• Effectively participate in on-call rotation.
• Performs other duties as assigned.

Benefits

• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities