FIND_THE_RIGHTJOB.
Service Desk Analyst
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
The Service Desk Analyst provides a single point of contact for customers enterprise wide. Works with both the manager and team members to ensure an excellent customer experience by providing personalized support.
Location: Richmond, VA Headquarters
Rate: Commensurate with experience + great benefits!
Rate: Commensurate with experience + great benefits!
Responsibilities:
- Responsible for interacting with customers via inbound channels and providing information, solutions and updates.
- Serves as a customer advocate and explains technical issues to non-technical personnel.
- Uses the Incident Management process to resolve incidents reported by customers or discovered by technical staff.
- Restores normal service or provides a work-around solution for the customer as soon as possible.
- Responds to a variety of requests, including new account creation, user access requests, provisioning of hardware and software, etc.
- Coordinates proactive account management activities.
- Retains ownership and monitors service request from inception to closure.
- Assists in the operation of the enterprise service management toolset and ticketing system.
Requirements:
- Associates degree, preferred
- At least 1-3 years of experience in IT service delivery, preferred
- CompTIA +, HDI Support, or ACSP, preferred
- Good problem solving, analytical and communication skills (written & verbal).
- Ability to support Microsoft and Apple products
- Experience in Microsoft Windows, Mac OS X, iOS.
- Ability to understand basic networking, wireless, cloud based platforms, O365, and ERP systems.
Benefits and Perks:
- Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
- Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
- 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
- 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
- Volunteer Mission Trip Benefits so you can experience mission life first hand by working with our teams overseas
- Access to tuition discounts
- See a summary of our comprehensive benefits package for full time regular and contract employeeshere.
Worker Type:
Employee
Regular
Time Type:
Full timeSimilar jobs
Victim/Witness Coordinator- MC Unit
Philadelphia District Attorney's Office
Philadelphia, United States
5 days ago
SUPPORT SERVICES REPRESENTATIVE - FOC
Jackson County - Circuit/Family/Probate Court
Jackson, United States
5 days ago
Paralegal
CACI International
Houston, United States
5 days ago
Legal Clerk
Chelan County Human Resources
Wenatchee, United States
5 days ago
DOMEX Intelligence Analyst II/III- Boston
Solutions Through Innovative Technologies, Inc
Boston, United States
5 days ago
COURT SERVICES SPECIALIST 138-25
Kalamazoo County Government
Kalamazoo, United States
5 days ago
Bilingual Defense Case Manager
The Jeffcoat Firm
Columbia, United States
5 days ago
© 2025 Qureos. All rights reserved.