Service Desk Analyst

• User Support: Act as the first point of contact for technical issues (incidents) and service requests from staff or customers.
• Incident & Request Management: Log, prioritize, track, and resolve issues using ticketing systems (like ServiceNow, Jira).
• Troubleshooting: Diagnose and resolve problems with operating systems, hardware (PCs, mobile), software applications, and basic network connectivity.
• Escalation: Escalate complex issues to higher-level support teams (Tier 2/3) when necessary, following established procedures.
• User Account Management: Perform tasks like creating/managing user accounts and access permissions (e.g., Active Directory).
• Knowledge Management: Document resolutions, update knowledge base articles, and contribute to training materials.
• Customer Service: Maintain high user satisfaction, providing clear communication and follow-ups.

Job Types: Full-time, Part-time, Permanent

Pay: ₹257,387.78 - ₹564,595.54 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person