• 541290

• PHOENIX

• DEPT OF TRANSPORTATION

• Full-time

• Closing at: Jun 15 2026 - 23:55 MST

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

Address:
Information Technology Group
1801 W. Jefferson St.
Phoenix, AZ 85007

Salary: $43,400 - $53,400
Anticipated Salary: $48,400

Grade: 19

Closing Date: 06/15/2026

This position will be the primary customer contact for status of assigned tickets. Will help with receiving calls, emails and web inquiries for end users and/or external Help Desks. Will respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service and will provide basic level troubleshooting to uncover known issues.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Receive calls, emails and web inquiries. Log the call, email or web inquiry into a ticket management system and classify the ticket according to the identified standard severity classification.

Provide problem resolutions for known issues in a timely manner or escalate tickets to the next support tier as appropriate.

Provide basic level troubleshooting to uncover known issues.

Associate's degree plus one to three years of information technology experience (or equivalent experience).

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.