Service Desk Analyst (Entry Level)

Looking to start your IT career with real-world experience? Snap Tech IT is hiring an Entry-Level Service Desk Analyst to join our Managed Service Provider (MSP) team. This is an ideal opportunity for recent graduates, current students able to work full-time, or career changers actively pursuing IT certifications.

You’ll gain hands-on experience across multiple client environments, technologies, and industries — not just one internal network.

If you’re motivated, customer-focused, and eager to grow in IT, we’d love to meet you.

Location: Cumming, GA or Tempe, AZ
Job Type: Full-Time
Schedule: Monday–Friday | 7:50am–5:00pm
Salary: $40,000–$45,000 per year + bonus opportunities

What You’ll Do

• Provide remote technical support to business clients (B2B environment)
• Troubleshoot Windows 11, Microsoft 365, Active Directory, email, printers, and basic networking issues
• Manage and resolve tickets in our ticketing system
• Use RMM tools (ConnectWise Automate) for monitoring and remote support
• Perform technical triage and determine issue severity and impact
• Document all work thoroughly and consistently
• Stage, image, and deploy desktops and laptops
• Assist with user onboarding and offboarding
• Support cybersecurity tools (antivirus, email filtering, web filtering, encryption, MDM)
• Maintain client documentation in IT Glue
• Participate in ongoing technical training
• Occasionally travel onsite (valid driver’s license required)
• Participate in a rotating after-hours on-call schedule

What We’re Looking For

• 0–2 years of IT Support, Help Desk, Service Desk, or Technical Support experience
• (internships, home labs, and personal projects count)
• Strong customer service or client-facing experience
• Strong communication skills (written and verbal)
• Detail-oriented with strong documentation habits
• A growth mindset and desire to build a long-term IT career

Preferred (Not Required)

• CompTIA A+, Network+, or Security+
• Microsoft certifications

Benefits

• Medical & dental insurance
• Paid vacation, holidays, personal & sick time
• Retirement contribution
• Training reimbursement
• Performance-based bonus opportunities
• Clear growth path into Technician, Tier 2, Systems Engineering, or Security roles

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.