Service Desk Analyst(Local to Columbus, OH)

Engagement Type

Contract


Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC,
door alarms, etc); (8) operating systems installation & configuration
procedures; (9) network standards, protocols & procedures; (10) platform
usage; (11) capabilities of network equipment including, routers, switches,
bridges, & related hardware; (12) back-up & recovery techniques; (13)
technical writing & documentation practices.
Skill
for: (14) reading comprehension; (15)
speaking; (16) service orientation; (17) installation; (18) troubleshooting;
(19) critical thinking; (20) systems evaluation & operational / systems
monitoring.








Ability to: (21) transport items
up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce,
& Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell,
Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in
written, oral or picture form; (24) understand manuals & verbal
instructions technical in nature; (25) stay abreast of current technologies in
area of IT assigned; (26) deal with problems involving several variables in
familiar context

Required/Desired Skills

Skill Required/Desired Amount of Experience Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) Required 5.0 Years Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Required 3.0 Years Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring. Required 5.0 Years