Service Desk Attendant 1 PT

The Plex is your premier destination for family fun, event planning, sports, dining, parties, and more. Our 3 operating businesses (The Plex Athletic Club, Sports, and The Penalty Box Bar and Grill) offers 240,000 square feet of entertainment space under one roof where you will find everything you need for fun, fitness, family activities, food & beverage, parties, and social events. Open 7-days a week, our facility offers an arcade of games, bocce ball, bouncy houses, wall climbing, cornhole, darts, pizza, sushi, tapas, a vast beer wall and so much more.

Job Summary:

Under direct supervision, the Service Desk Attendant will make a positive first and last impression on The Plex Athletics Club members, guests, and visitors by enthusiastically greeting them as they enter and exit the Club. They will deliver our service signatures, “Welcome Ritual”, “Confirm & Repeat” and “Parting Wish “on a consistent basis. They will serve as a resource for club members with questions about club policies, programs, or services. Additionally, they will manage club admission and refer any questions about club access to the relevant manager or sales division.

Duties/Responsibilities:

• Enthusiastically greet and check in members as they enter (track and control club usage); smile and use names often
• Track member guest registrations; contact the Membership department; ensure a professional “hand-off” to the Sales Rep; and collect guest fees as applicable.
• Assist members with account changes and billing questions.
• Handle changes to member accounts (payment methods, EFT changes, etc.)
• Handle point of sale transactions and billing payment drop-offs; collect and record fees.
• Handle massage and personal training reservations; adhering to club policies; and collect fees as applicable.
• Stay informed and promote current sales and marketing promotions (internal and external), current club programming, and special events or functions occurring each day.
• Answer incoming telephone calls promptly, handling them professionally, and taking messages, including activity registration messages or requests.
• Keep the Service Desk and lobby area neat, clean, and uncluttered.
• Assist department manager and other departments in administrative duties and projects as requested.
• Know and understand all Member Service and Facility Walkthrough and Core Value Quick Check standards as they apply to the Service Desk and lobby areas; ensure they are followed.

Required Skills/Abilities:

• Customer Service Obsession with excellent interpersonal skills
• Professionalism, Responsibility, Enthusiasm, Achievement Orientation
• Excellent verbal and written communication skills.
• Good administrative and organizational skills.
• Working knowledge of fitness industry software IE Mindbody, Club Automation, and any fitness club app.
• Familiarity with phone system like ShoreTel

Education and Experience:

• High school diploma or equivalent.
• Up to one year’s related experience required.
• Current CPR certification is desirable.

Physical Requirements:

• Stand for duration of work shift.
• Bend, reach overhead, and lift up to 50 lbs.
• Prolonged periods of walking.