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Service Desk Engineer
JOB_REQUIREMENTS
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"Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than 3-5) - Infrastructure technical support experience
- Willingness to work in night shifts and weekends
- Good functional knowledge of desktop/hardware/messaging/networks
- Excellent communication skills
Good-to-Have CompTIA A+, N+, ITIL Foundation certification
SN Responsibility of / Expectations from the Role
1 Voice and chat support
2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
3 Excellent Customer handling/soft skills
4 Logging incidents and service requests and manage their lifecycle
5 Willingness to learn"
Location
Bengaluru
Job Function
IT INFRASTRUCTURE SERVICES
Role
Analyst
Job Id
385773
Desired Skills
IT IS_Service Desk | Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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