Service Desk Engineer

Design, implement, and maintain secure workstation images for Windows and macOS supporting on-site, remote, and virtual desktop infrastructure (VDI) access.

Engineer and maintain patching, version control, deployment workflows, and remediation of configuration drift using approved endpoint management tools.

Support Microsoft Intune registration, Windows Autopilot, hardware-backed credentials, and approved authentication methods.

Implement and maintain logging, monitoring, and audit capabilities for device enrollment, user authentication, network access, and endpoint behavior.

Maintain device enrollment workflows, asset tracking, recovery key processes, and onboarding and offboarding checklists.

Produce runbooks, validation reports, remediation plans, and knowledge transfer materials.

Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.

Six years of experience performing engineering — not help desk — functions in enterprise environments.

Experience working under formal change control, audit, and security governance processes.

Experience with workstation imaging, automation, patch and configuration management, device enrollment, logging, telemetry, and audit readiness.

Top Secret (TS) security clearance.