Computer World S.P.C.

1-3 years experience in Service Desk Mgmt in Banking Sector.Brief JD -<ul><li>Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly &amp; the business is not impacted.</li><li>Being the Single Point of Contact for customer requests.</li><li>1st Line of investigation and diagnosis.</li><li>Provide a point of coordination throughout the incident/request life cycle.</li><li>Infrastructure Monitoring ( Servers / Network) &ndash; Alerts &amp; Alarms</li><li>Application Monitoring ( AppDynamics )</li><li>Documentation &amp; Reporting every issue to maintain a healthy knowledge base.</li><li>Escalation; that&rsquo;s when the problem is too complex to be resolved by L1/L2 , and thus the same needs to be escalated to the Higher Management.</li><li>Handling day to day operational tasks.</li></ul>Job Types: Full-time, ContractPay: From BD400.000 per monthWork Location: In person

Serving as the vital link between users and IT teams in a banking environment, the Service Desk Engineer swiftly diagnoses issues, coordinates incident resolution across teams, monitors crucial infrastructure and applications for disruptions, ensures seamless business operations with timely escalation when needed, and keeps knowledge bases updated to empower ongoing improvements.

Service Desk Engineer

Service Desk Management

Incident Management

Infrastructure Monitoring

Application Monitoring

AppDynamics

Network Monitoring

Server Monitoring

Documentation

Reporting

Escalation Management

Join Computer World S.P.C. and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Computer World S.P.C. hiring Service Desk Engineer in Manama, Bahrain