Service Desk Expert

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To act as a primary resource for resolving complex technical issues and will contribute significantly to improving the overall end-user experience. This position operates within a comprehensive support structure that includes Technical specialists, Application owners, Regional IT, Onsite IT, and 3rd party suppliers.

Remote working is partially possible after the ramp-up phase and stabilization of service desk operations.

Key responsibilities

• Provide expert, escalated technical support for complex issues covering hardware, software, network connectivity, and all other IT services
• Perform essential system administration duties within Google Workspace, Active Directory/EntraID, and Intune
• Manage the deployment of software, including necessary security and application patches, across our entire fleet of 3650 devices
• Proactively monitor system performance (including Network, Hosting, and End-user devices) to identify and mitigate potential issues before they affect end-users
• Manage application installations and handle tasks associated with the application lifecycle
• Contribute significantly to the design and implementation of Service Desk processes, including driving and monitoring automation initiatives and the potential integration and management of AI support agents

What we are looking for

• High School diploma or equivalent required
• Relevant IT certifications, such as ITIL V3/4, Microsoft, Google, ServiceNow, or CompTIA A+, are a plus
• Minimum of 4+ years in a Service Desk expert, system administrator, or similar IT support role
• Detailed knowledge of operating systems (Windows and macOS), collaboration suites (Google and Microsoft Office), Intune management, software deployment, etc.
• Understanding of TCP/IP, DNS, and DHCP
• Experience using ServiceNow and remote support tools
• Potential travel to our locations will be required to gain a thorough understanding of our operations and end-user environments

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Streetsboro, OH 44241