Service Desk IT Intern, Full-Time, Hybrid Marlboro MA

Schedule

Mon - Fri 8a-5p, Alt Saturdays 9a-3p (40 hours)

What You’ll Do

Essential Functions:

As an intern, you will work directly with the Service Desk team and learn how to:

Daily Responsibilities

Intake incoming phone calls and perform Tier 1 troubleshooting
Submit tickets for escalation to Level 1/Level 2 support teams
Review and comment on incoming tickets to gather triage‑ready information
Escalate issues to other IT teams via chat, email, or the ticketing system
Provide excellent customer service to end users through written and verbal communication
Assist with documentation for end‑user education and internal process updates

Exposure & Learning Opportunities

Shadow Level 1 and Level 2 Service Desk agents and learn troubleshooting techniques
Observe and participate in real-time problem-solving during company integration activities
Learn how to read, follow, and maintain IT documentation in a live support environment
Gain experience with enterprise tools such as Microsoft 365, ticketing systems, remote assistance tools, and device operating systems
Build professional relationships with stakeholders across multiple departments

What You’ll Need

Ability to commit to one of the full internship program periods: May 18 through August 14 or June 1 through August 21
High school diploma or equivalent
Currently enrolled in an undergraduate or graduate program in a field related to Information Technology, Computer Science, Information Systems, Cybersecurity
Demonstrated interest in IT, technical support, or enterprise technology environments (interest in banking or financial services is a plus, but not required)

As an Intern, You Will

Gain hands‑on experience in an IT support environment.
Strengthen your teamwork and collaboration skills
Develop insight into the financial services industry
Expand your professional network through frequent networking and learning events

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$20.00

#INDLW

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