Service Desk Lead - Only Arabic Nationals

Required Skills and Experience:

· 5-8 years of IT Service Desk experience, with at least 2 years in a leadership or supervisory role.

· Proficiency in ITSM tools (e.g., ServiceNow, ManageEngine, BMC Remedy).

· Strong knowledge of Windows OS, MS Office, Active Directory, and basic networking.

· Experience in SLA management, ticket lifecycle, and root cause analysis.

· Familiarity with ITIL framework and incident, request, and change management processes.

· Bachelor’s Degree in Information Technology or a related field.

· ITIL Foundation Certification (Intermediate/Practitioner a plus).

· Experience managing service desks in enterprise or multi-customer shared service environments.

Please mention your

Nationality:

UAE Visa status:

Notice period :

WhatsApp: +971-585879411 ( PriseelaAngelin )