Service Desk Technician

Overview
We are seeking a dedicated and skilled Service Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of computer systems, and a commitment to delivering excellent customer service.

Responsibilities

• Provide first-line technical support for hardware and software issues across various operating systems, including Microsoft Windows and macOS.
• Troubleshoot and resolve desktop support issues, ensuring minimal disruption to users.
• Manage user accounts and permissions using Active Directory.
• Assist with VPN connectivity issues and firewall configurations.
• Conduct software troubleshooting for applications within the Microsoft Office suite and other enterprise software.
• Maintain accurate records of support requests in ticketing systems such as BMC Remedy, ServiceNow, or Jira.
• Perform analysis of recurring issues to identify trends and recommend solutions.
• Support network connectivity issues, including TCP/IP, DNS, LAN configurations, and computer networking tasks.
• Collaborate with other IT teams to ensure seamless service delivery and escalate complex issues as needed.
• Stay updated on the latest technology trends and best practices in IT support.

Skills

• Proficient in desktop support with a strong understanding of Microsoft Windows Server environments.
• Experience with technical support roles in an IT help desk setting.
• Familiarity with SCCM for software deployment and management.
• Knowledge of Linux operating systems is advantageous.
• Strong analytical skills to diagnose problems effectively.
• Excellent communication skills to interact with users at all levels of the organisation.
• Ability to work collaboratively within a team while also being self-motivated.
• Understanding of computer hardware components and troubleshooting techniques.
• Experience with TCP protocols, VPN setups, firewalls, and general network configurations is preferred. Join our team as a Service Desk Technician where you will play a crucial role in maintaining our IT infrastructure while providing outstanding support to our users!

Job Types: Full-time, Contract, Permanent, Temporary, Temp-to-hire

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Desktop support: 2 years (Preferred)
• IT support: 2 years (Preferred)
• Service Desk: 2 years (Preferred)

Work Location: Hybrid remote in Warren, MI 48088