Service Desk Technician

Our client in Nashville, TN has an opening for an IT Help Desk Technician for a long-term contract through the end of 2025.

This is a full-time onsite role – Monday – Friday, 8:00 – 4:30 p.m.

This role will serve as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.

Responsibilities Include

• Customer Support for DHS Applications
• Following up with customers to ensure full resolution of issues
• Installing or changing software to fix issues
• Remotely accessing software to resolve issues
  
  

Diagnosing problems

• Reset AD and mainframe passwords and unlock accounts