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Service Desk Technician
Description:
The Contractor shall operate the Facilities Service Desk phone; enter and assign Service Requests (SRs) in the Facilities Service System (FSS); communicate receipt and status of SRs to customers; maintain a log of open and overdue SRs, notifying staff of deadlines and tracking SRs to completion; notify Code 102 management of high-priority SRs; dispatch staff to investigate and address urgent SRs; submit Service Calls to service providers.
Requirements:
Target Education: Technical School or High School Diploma.
Target Experience: Experience in overall commercial building system operations or work experience in HVAC, mechanical or electrical systems. Possess a practical understanding of engineering concepts. Experience with MS Word, Excel, PowerPoint is preferred.
Must be US Citizen and hold an active Secret security clearance.
The Contractor shall operate the Facilities Service Desk phone; enter and assign Service Requests (SRs) in the Facilities Service System (FSS); communicate receipt and status of SRs to customers; maintain a log of open and overdue SRs, notifying staff of deadlines and tracking SRs to completion; notify Code 102 management of high-priority SRs; dispatch staff to investigate and address urgent SRs; submit Service Calls to service providers.
Requirements:
Target Education: Technical School or High School Diploma.
Target Experience: Experience in overall commercial building system operations or work experience in HVAC, mechanical or electrical systems. Possess a practical understanding of engineering concepts. Experience with MS Word, Excel, PowerPoint is preferred.
Must be US Citizen and hold an active Secret security clearance.
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