Service Dispatcher/Administrator

Job Summary:

The Service Dispatcher/Admin will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organization’s communications network.

Duties/Responsibilities:

• Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
• Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
• Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
• Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
• Enters special requests and customer information into the system and assists with processing paperwork for completed service.
• Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Ability to execute directions accurately and with speed.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to operate or to quickly learn a variety of communications systems.
• Proficient with Microsoft Office Suite or related software.
• Valid driver’s license.

Education and Experience:

• High school diploma or equivalent required.
• At least one year of related dispatching experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment.
• Must be able to lift up to 15 pounds.