Service Dispatch Coordinator

Job Title: Service Coordinator (Petroleum & Lubrication Equipment)

Company Overview: We are a well-established, 80-year-old family-owned business specializing in providing top-quality petroleum and lubrication equipment. Our core focus is on sales, service, and installation of the equipment we offer. We are seeking long-term, reliable, career-minded individuals to join our dedicated team.

Job Summary: We are looking for a highly organized and professional individual to support our service department. This role involves managing service requests, coordinating technician schedules, and ensuring that our customers receive excellent service. The ideal candidate will have strong communication skills, be adaptable, and possess a positive attitude. This position offers an excellent opportunity for someone looking to grow within a stable, family-oriented business.

Responsibilities:

• Answer incoming phone calls and direct them to the appropriate personnel.
• Create and manage work orders, updating technician information and preparing orders for billing. Communicate updates, including ETAs and order status, to customers.
• Monitor and track active work orders to ensure timely closure and maintain the open order schedule.
• Process service department warranty claims.
• Oversee cash work orders and collaborate with the billing team to ensure timely payments.
• Assist in scheduling field technicians’ daily routes, confirming customer appointments, and coordinating with the relevant state agencies when necessary.
• Provide clear, polite, and professional communication via phone and email.
• Support the team by assisting with organizational tasks and maintaining strong communication within the department.
• Coordinate with the sales and service teams to ensure timely availability of parts and equipment.
• Complete service billing in accordance with company policies and procedures.
• Provide additional office support to management as required.

Skills and Qualifications:

• Reliable, self-starter with a positive, energetic, and adaptable attitude.
• Ability to perform a variety of tasks and physical duties as needed.
• Proficiency in computer systems and office software.
• Strong communication skills, both verbal and written.
• Detail-oriented with excellent organizational skills.
• High school diploma or equivalent required; additional education or experience in a similar role is a plus.

Benefits:

• 401(k) matching
• Health, dental, and vision insurance
• Paid time off (PTO)

Equal Opportunity Employer: We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Shawnee, KS 66218 (Required)

Work Location: In person