Service Dispatch Coordinator & Equipment Procurement

Dispatch Coordinator and Equipment Procurement

Role Overview:

The Dispatch Coordinator will supervise and manage our service team by efficiently coordinating daily service calls and problem-solving customer needs.

This is the air traffic controller for the service department. Must be able to confidently facilitate the day-to-day service calls to our team, provide clear communication to customers, and bring efficiency to the day’s schedule.

In addition to the Service Dispatch Coordinator tasks, this person will also be the Office Equipment Purchaser as these two roles go hand in hand. The equipment purchaser's responsible for managing the procurement and inventory of office equipment, operational equipment supplies, and replacement parts. This role supports company operations by ensuring equipment and materials are available, cost-effective, and properly tracked.

Core Functions within the Dispatch Role:

· Oversee and manage service calls and the service team as a whole

· Be solution oriented while creating positive experiences for our customers

· Assign service calls to copier technicians

· Coordinate and schedule equipment installations, relocations, and removals.

· Monitor branch locations service calls

· Communicate and team with partner dealerships for inter-territorial service agreements

· Audit and review technician statistics reports with service manager

· Perform administrative office duties: Professionally answer phone calls and emails and respond to all communications in a timely manner, warmly greet walk in customers, proactively maintain a clean environment.

· Attend all service meetings

· Assist and support service and admin team as needed

· Responsible for implementing and maintaining the culture and values of our company

Core Functions within the Equipment Purchasing Role:

• Purchase office equipment, parts, tools, and operational supplies
• Research and compare vendors, pricing, and product quality
• Obtain quotes and negotiate pricing when applicable
• Process purchase orders and track deliveries
• Maintain inventory levels for office equipment and supplies
• Monitor stock usage and reorder items as needed
• Coordinate repairs, replacements, and warranty claims
• Track equipment assignments, locations, and asset records
• Maintain accurate purchasing and inventory documentation
• Work with management and field staff to identify equipment needs
• Ensure timely availability of equipment for operations and service teams
• Verify received shipments for accuracy and condition
• Resolve order discrepancies and vendor issues
• Assist with budgeting and cost-control initiatives
• Maintain organized storage areas and inventory systems

Required Skills & Qualifications:

• Administrate Skills: data entry and customer service
• Hospitable: friendly and welcoming to everyone, creating a pleasant and favorable environment for guests and colleagues
• Relationship skills: ability to connect with, influence, and inspire change in others and manage conflict to build trust
• High emotional intelligence - displays social and self-awareness and the ability to self-manage
• Ambitious: displays a high achievement drive and motivation to constantly grow
• Energy: action-oriented and consistently exhibits positive energy
• Team Player: ability to work in a team environment, open to other’s ideas and willing to cooperate and collaborate
• Strong communication skills: ability to communicate both verbally and written in a professional and persuasive manner
• Ability to multitask and prioritize effectively
• Attention to detail and accuracy
• Strong organizational and time-management skills

Role Values:

· Thrives on coordinating many moving parts

· Enjoys leading other people

· Customer-service oriented with problem-solving experience

· Motivated to grow and learn in a fast-paced environment

· Desire to learn and improve systems & processes

· Excellent interpersonal skills

· Excellent organizational skills

Hours & Schedule:

Average 40 hours per week – Be willing to show up early to coordinate the day. (7:50am-5pm, M-F).

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Data entry: 1 year (Required)
• Customer service: 1 year (Required)
• Organizational skills: 1 year (Required)
• Typing: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person