Service Dispatcher

Service Dispatcher

At Vertex Mechanical, we're a company founded in 2002 with a clear vision: to create a workplace that truly values its employees, fostering a culture where they can thrive and, in turn, provide exceptional service to our customers. Vertex believes that the key to success lies in building strong, cohesive teams, where creativity and advancement are encouraged for everyone. At Vertex, you'll find no egos or bench sitters-just a group of dedicated individuals working together towards a shared goal. Exceptional Service for Exceptional People is at the heart of everything we do, ensuring both our employees and customers are supported and valued.

Why Join Our Team?

• Competitive Pay: $21/hr.- $26/hr., with opportunities for growth
• Full Benefits: Medical coverage for peace of mind
• 401k: Plan for your future with our strong retirement options
• Flexible Schedule: Enjoy better work-life balance with a flexible work schedule
• Generous PTO: Accrue paid time off from day one
• Paid Holidays: Enjoy 7 paid holidays each year
• Sick Time: For when life happens
• Ongoing Training: Continuous development to help you grow your skills
• Team Fun: Join in on company events and team-building activities

Primary job Functions:

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

What We're Looking For:

• Advanced customer service skills.
• Ability to multi-task
• Organized
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Computer skills
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Desired Qualifications:

• Working Knowledge of HVAC Industry
• 3+ years dispatching experience
• Advanced level skills using Microsoft Office products
• Service Titan