Service Dispatcher

Hull Lift Truck, Inc. is currently seeking a Service Dispatcher at our South Bend, IN facility. This role will be responsible for dispatching road service technicians to customer facilities to repair or perform routine maintenance on material handling equipment.

This is a Monday through Friday schedule with no evenings or weekends.

Hull Lift Truck, Inc. offers an attractive compensation program as well as a comprehensive benefits package including medical, dental, vision, life, 401(k), paid holidays, paid time off, and continuous improvement opportunities.

Primary Responsibilities:

• Maintaining a high level of customer satisfaction by exceeding the customer's expectations
• Take customer service calls
• Scheduling and coordination of preventative maintenance with customers and technicians
• Ensure technicians are dispatched in a prompt, efficient manner
• Manage the dispatch process to minimize operating expenses and maximize operating efficiency
• Utilize GPS and Routing software to maintain an efficiently dispatched team of trained technicians deployed throughout the assigned area of operation
• Over-communicate the status of service calls with customers including start times, parts orders or delays incurred in getting equipment repaired
• Open, update and complete work orders and status changes to work orders in real time to allow team members access to current and precise information
• Track part orders required for jobs to ensure work in process can be scheduled and completed timely
• Assist in the service quote processing and completion

Qualifications:

• Prior customer service experience required
• Dispatching, automotive parts or material handling industry experience helpful
• Proficient in Microsoft Excel, Word, Outlook
• Prior experience with scheduling and billing software a plus
• Superior customer service and problem-solving skills
• Extremely organized
• Excellent communication skills, both written and verbal
• Ability to effectively manage and prioritize multiple customers, tasks, and projects at the same time
• Show a high degree of initiative
• Attention to detail, active listening, and interpersonal skills
• Adaptability to circumstances that change quickly and frequently
• High tolerance to handle stressful situations
• Punctuality and good attendance

Since 1962, Hull Lift Truck has provided the highest quality material handling equipment and support services available in the material handling industry.

Today, Hull Lift Truck continues to work as hard as ever to maintain its reputation as an industry leader by focusing on the simple philosophy Ed Hull founded the business on, offer the highest quality material handling equipment at a fair price with sincere commitment to customer satisfaction.