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Service Dispatcher

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Position Summary:
We are seeking a detail-oriented and customer-focused Service Dispatcher to coordinate service dispatching, inventory, billing, payroll, and productivity within our service department. This role is essential in maintaining high customer satisfaction and ensuring efficient, profitable department operations. Hours of coverage are 7:00 to 5:00 with a rotating schedule.

Essential Functions:

Courteously receives incoming service-related calls from customers. Information is received, input into the computer system, and service scheduled.

Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.

Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.

Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.

Reconciles billable and non-billable time for service technicians.

Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.

Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.

Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.

Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

Health Insurance – Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees’ children
Discounts on our products and services
Opportunities for growth throughout our footprint.

Other Tasks:

Performs other work-related duties as assigned.

Education:

A high school education or equivalent is preferred.

Experience:

Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.

Certification and Testing: No licensing or testing is required for this position.

Decisions Made:

Plan and schedule technician time for routine service work
Handle customer complaints and service-related issues; escalate complex matters to the Service Manager
Collaborate with the Service Manager on complex scheduling needs

Other Attributes Required:

Good communication and listening skills

Planning and scheduling skills

Accuracy, organization, and attention to detail

Analytical skills

Dependability

Courteous demeanor and professional appearance

Flexibility to work overtime

Ability to work in a dynamic environment without distraction

Work Environment:

Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year.

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