Service Dispatcher / Customer Service

Service Department Dispatcher / CSR

Florida Leisure Pool & Spa – Gainesville, FL

Florida Leisure Pool & Spa is a locally owned pool company serving North Central Florida since 2005. We specialize in pool repair, equipment installation, and service, and we are growing our Service Department team.

We are looking for a Service Department Dispatcher / CSR to help manage incoming service requests, troubleshoot with technical know-how, and coordinate repair work between our customers and field technicians.

This position is ideal for someone who enjoys problem solving, organization, and working in a fast-paced service environment.

What You’ll Do

• Speak with customers to understand pool and spa equipment issues
• Document service requests and coordinate repair appointments
• Schedule technicians and manage daily service routes
• Provide customers with repair estimates and service updates
• Order parts and materials needed for repairs
• Track service jobs and maintain accurate customer records
• Communicate with technicians to ensure jobs are completed efficiently

The Type of Person Who Does Well in This Role

• Organized and detail oriented
• Comfortable talking with customers and technicians
• Good at multitasking and prioritizing
• Mechanically or technically minded
• Fluent typing skills
• Calm and professional when things get busy

Experience in a service or contractor environment (HVAC, plumbing, electrical, automotive, construction, equipment repair, etc.) is highly valued, but we are willing to train the right person.

Bonus points if you have experience scheduling technicians or coordinating service calls.

Position Details

• Full-time position
• Monday–Friday
• Start time: 7:00 AM
• On-the-job training provided
• Pay: $18–$20 per hour depending on experience

About Us

Florida Leisure Pool & Spa is a family-owned company based in Gainesville. Our team installs, repairs, remodels and maintains pools throughout the region. We take pride in providing reliable service and maintaining a positive work environment for our team.

How to Apply

Send us your resume and work history, along with a brief note about any experience scheduling technicians, coordinating service work, or working in a contractor or repair environment. When applying, please include the word "BLUEPOOL" in your application answers.

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Retirement plan

Application Question(s):

• Please include a brief note about any experience scheduling technicians, coordinating service work, or working in a contractor or repair environment
• Tell us about your customer service and phone etiquette experience
• Tell us about your experience with pools and hot tubs
• What will make you a good fit for this position?

Experience:

• Typing: 5 years (Required)
• Phone etiquette: 5 years (Required)
• Dispatching: 1 year (Preferred)
• Mechanical troubleshooting: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person