Service Engineer

Founded in 1984, CHINT is a global smart energy leader, operating in 150+ countries with 50,000+ employees. With 4 R&D centers, 6 marketing regions, and 16 manufacturing bases, CHINT achieved $18B revenue in 2022 and has ranked among China’s Top 500 Enterprises for over 20 years.

Job Summary

Service Engineer will be handling maintenance services for high-voltage products (mainly Power Transformers ) within the Egypt market. This role will be responsible for the customer service, technical support, troubleshooting, and on-site maintenance. Managing customer complaints, provided training, coordinated quality inspections, and ensured cost control while driving customer satisfaction initiatives.

Duties & Responsibilities / What You Will Do

• Responsible for providing comprehensive operation and maintenance services, including but not limited to customer service, project registration and follow-up, and solution preparation.
• Ensure continuous improvement of regional customer service functions, integrating daily business operations with those of overseas subsidiaries under dual-line management.
• Handle regional customer hotline operations, including online inquiries, registration, response, delivery, return visits, inspections, and timely processing of urgent requests. Escalate critical quality issues to headquarters and assist in resolution.
• Conduct statistical analysis of regional customer feedback and maintain records such as complaint logs, returns and replenishment logs, spare parts inventories, and other relevant documentation.
• Provide on-site technical services, including accident handling, product maintenance, replacements, and evaluation of technical service effectiveness.
• Identify suspected quality issues in regional returns, and coordinate, inspect, and supervise the return acceptance process.
• Deliver advanced technical support to customers and sales teams, including technical consultations, product selection guidance, and product knowledge sharing.
• Conduct training sessions for regional customers on product troubleshooting and maintenance.
• Manage regional customer service center expenses, including tools, travel, courier services, and other costs, ensuring proper control and budgeting.
• Support the planning and implementation of regional customer satisfaction survey activities.
• Perform other tasks as assigned by leadership.

Required Qualifications / This Job Might Be For You If You Have The Below

• Bachelor’s or masters degree in Electrical Engineering or relevant field
• Minimum 3 years of experience as a Service Engineer specially for the Power Transformers
• Familiar with T&D industry related products
• Strong on-site coordination, handling and response ability, good communication skills, strong sense of service

What CHINT Offers

A Competitive Salary & Benefits

Work-Life Balance

Professional Development

More About CHINT

Find out more about CHINT on our website: https://chintglobal.com/about-us-13