Service Engineer

Job Location: Karachi and Lahore.

Field service support for all products

Handle all breakdown calls in the earliest response time

Ensure high level of customer satisfaction and effectively manage customer expectations

Prepares monthly reports to present the overall performance of the service and technical application management

Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue

Publish and maintain all service documentation in a Service Binder for distribution to field service organizations

Maintain online service documentation on the Esco distributor intranet

Perform troubleshooting, commissioning, certification of units promoted

Provides effective teamwork, building a strong relationship with customer contacts

Carry out hands-on training for field service organizations internationally > 20% travel

The Ideal Candidate Would Possess:

Degree in Engineering

With at least one (1) year of working experience in laboratory equipment repair and troubleshooting

Fresh Graduates are welcome to apply!

Good command of spoken and written English

Good analytical and problem-solving skills

Willing to travel locally and abroad

With a driver’s license and experience in driving both automatic and manual vehicles

Job Type: Full-time

Work Location: In person