Service Engineer

Group Company

ACGE

Job Objective

Primary Responsibilities

Area of responsibility

• Job Responsibilities
  
  
  

To enhance customer experience and build reputation with ACG products; this includes

• providing technical support to enable efficient utilization of ACG products at customer site
• Timely resolution of technical complaints by the customer
  
  
  

Functional

Core

• To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
• To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
• To conduct customer training programs in house or at customer place.
• Recognizing sales opportunities and communicating the same to our sales TIC's.
• Integrate customer feedback with our existing business process.
• Help in getting competitor information on products, markets, etc.
• To generate spare business, up-gradation business and execute the same at customer place.
  
  
  

Scope of Decision Making: (As per Career Architecture)

• Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors
• Follow up for orders for spares parts, maintenance services, AMC etc.
• Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines
  
  
  

Key Result Areas

Key Interfaces

Educational And Experience Requirements

Educational Qualification & Experience:

• Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)
• Experience: 3 -8 Years
  
  
  

Technical Competencies & Personas

• Basic computer knowledge (word, excel)
  
  
  

Analytical Skills

Communication

Problem Solving

Cross Functional Team Working

Delivering Consistent Results