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Service Engineer
JOB_REQUIREMENTS
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Roles And Responsibilities
- Knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls.
- Hands-on troubleshooting and repair of Gas and Liquid Analyzers.
- Knowledge about In-situ and extractive type (Hot Wet & Cold Dry) Analyzers, CEMS.
- Expertise in E+H Liquid and Optical Analytics or EHS (formally SICK) Gas Analytics will be an advantage.
- Provide training to customers on maintenance, repair, commissioning of Endress+Hauser and EHS Analytics.
- Develop internal competencies of service team through trainings.
- Remote and technical support to customers as and when required.
- Adaptiveness to various industrial environment requirements.
- Travel to customer plant locations for startup and service work.
- Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.), FATs.
- Root cause problem analysis & resolution on site using personal as well as internal expertise.
- Is responsible for quality, complaint management, safety, health and environmental aspects within his/her competencies.
- Behaves according to our vision, mission and credo. Follows E+H Code of Conduct.
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Knowledge and use of the EHS Service Software (SOPAS, FLOWGATE and COBIT)
- Bachelors/Associate Degree in Technical Field or Chemicals.
- Experience Microsoft Office.
- Field Experience (Mandatory)
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Safety credentials (Preferred)
- strong technical aptitude.
- taking initiative and ownership for his topics
- assertiveness
- willingness to travel
- ability to abstract and concretize
- Good communication skills and work ethics.
- Understand and ownership of intrinsic aspects of after sales in terms of responsiveness
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