Service Engineer

An International Group

Stäubli is a mechatronics solution provider with three dedicated divisions: Textile machinery, Connectors and Robotics. With a workforce of over 6000, the company generates a yearly turnover surpassing 1.5 billlion Swiss francs. Originally founded in 1892 as a small workshop in Horgen / Zurich, Stäubli today is an international Group with its head office in Pfäffikon, Switzerland.

As part of our expanding operations in Türkiye, we are seeking a Service Engineer to join our Robotics Division located in Tuzla – İstanbul .

QUALIFICATIONS

The ideal candidate should possess the following qualifications:

• University degree in Electronics/Electrical Engineering , Mechanical Engineering , Control Engineering , Mechatronics, or equivalent fields.
• 2–3 years of experience in field service engineering or relevant co- education; experience in robotics is a significant plus.
• Experience with industrial electromechanical systems and basic industrial automation .
• Strong written and verbal communication skills with good organizational capability.
• Excellent customer relations and problem-solving abilities.
• Result-oriented , highly motivated, and committed to long-term goals.
• Strong team player with self-discipline and effective follow-up skills.
• Very good command of English ; a second foreign language (German, French, etc.) is an advantage.
• Valid driver’s license and ability to travel without restrictions (>50% mobility).

JOB DESCRIPTION

This position requires both planned and unplanned service tasks, including interventions for unexpected malfunctions on customer production lines. Key responsibilities include:

• Performing preventive maintenance at customer sites.
• Providing on-site support for urgent customer needs, including diagnosis, troubleshooting and repair.
• Completing and submitting detailed service reports in a timely manner.
• Building and maintaining strong relationships with customers and system integrators.
• Providing hotline (phone) support and assessing customer needs remotely.
• Enhancing customer knowledge to ensure optimal robot performance .
• Preparing robots for feasibility studies, workshops and trade shows.
• Conducting customer trainings on Stäubli robotics systems.
• Increasing brand awareness through high-quality customer service.
• Continuously improving technical expertise in collaboration with the local and global support teams .