Service Engineer

Job Summary :

The Technical Support Specialist provides enterprise‑level integration, implementation, and technical support for Dell EMC storage and infrastructure solutions within complex, mission‑critical environments. The role supports both on‑site and remote activities, ensuring reliable deployment, system optimization, and high customer satisfaction.

Working closely with customers and internal technical teams, the specialist delivers custom software integration and implementation , supports disaster recovery initiatives, and adheres to established escalation and change management processes, contributing to efficient and stable infrastructure operations

Job Description :

• Deliver enterprise‑level software integration and implementation services at customer sites, including pre‑site assessments, initial installations, system customization, troubleshooting, and customer orientation.
• Perform installations and configurations within mainframe and open systems environments , including moderately complex and extended‑stay deployments.
• Demonstrate system capabilities, review software operations and management tools, and provide clear guidance on system usage and best practices.
• Proactively recommend improvements to customers to optimize their use of storage and infrastructure solutions, enhancing system performance, efficiency, and satisfaction.
• Actively contribute to system configuration, architecture design, layout planning, and performance tuning activities.
• Participate in the design, testing, and operational execution of customer disaster recovery and business continuity processes , as required.
• Perform storage infrastructure maintenance activities, including upgrades, patching, and data migration tasks when necessary.
• Collaborate with internal technical and engineering teams to support the development of custom customer solutions and preparation for complex implementations.
• Contribute to the development and continuous improvement of technical strategies, policies, and best practices through participation in team discussions and management meetings.
• Build and maintain strong, long‑term customer relationships by delivering reliable solutions and high‑quality service aligned with a “customer for life” mindset.
• Adhere strictly to established escalation procedures, change control processes, and service management standards .
• Prepare and maintain accurate activity, progress, and time management reports in accordance with organizational procedures.
• Stay current with industry trends, technical specifications, and evolving hardware and software requirements through ongoing training, professional development, and industry engagement.

Job Requirements :

• Strong experience with enterprise hardware, software, operating systems and implementation support of Dell EMC products within enterprise environments.
• Knowledge of host‑based data migrations and storage technologies
• Experience with LAN/WAN networks , including IP and SNMP
• Hands‑on experience with Fibre Channel SAN environments (Cisco/Brocade)
• Ability to work independently, manage multiple priorities, and perform under pressure
• Excellent communication and stakeholder management skills
• Bachelor’s degree in Information Technology / Computer Science
• 2–3 years in a relevant technical role