Service Engineer for digital printers

• To repair and maintain customer equipment effectively and efficiently.
• Perform preventive/corrective maintenance on showroom printers
• Troubleshoot Customer printer , also repair and replace on-site and remotely
• Execute Break & fix primarily in the zone but also in the region as a whole, on-site and remotely
• Carry out pre installations and installations.
• Execute installations as a team member of the installation team or as the installation responsible
• Support the customer in the field.
• Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
• Escalate, when necessary, problems to 2nd and 3rd tier support
• Assist R&D and HQ in problem solving and risk analysis
• Keep himself/herself up to date about the equipment portfolio, by attending signtrade or signtrade partner’s equipment training delivered.
• Take own responsibility to give highest quality in all service tasks towards the customer
• Maintain a good relationship with customer facing teams.
• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.
• Document and report technical issues where necessary.
• Ensure logging & closure of calls according to published guidelines.
• Fulfil the administration tasks that is needed
• Identify opportunity for up-selling signtrade Services and Products and pass on up-selling opportunities to sales as required

Job Type: Full-time

Pay: From Rs75,000.00 per month

Work Location: In person