Service Engineer - VRF - Al Mulla Engineering

Objective:

Responsible for delivering high-quality after-sales service operations for VRF systems, with strong hands-on technical expertise in troubleshooting, maintenance, and system optimization. The role requires proven capability in managing service activities, supervising technicians, and ensuring service excellence across multi-brand VRF environments.

Key Responsibilities:

• Perform troubleshooting, servicing, and maintenance of VRF systems across multiple brands (e.g., Samsung, Daikin, Mitsubishi, LG, TCL, etc.).
• Diagnose and resolve complex system faults, including communication errors, PCB failures, compressor issues, and control system malfunctions.
• Perform preventive and corrective maintenance in line with OEM standards and service contracts.
• Respond to emergency breakdown calls and ensure timely and effective resolution.
• Supervise & guide technicians during maintenance and repair works.
• Coordinate with OEM technical support for complex technical issues.
• Prepare accurate service reports, maintenance logs, and technical documentation.
• Manage AMC customers, ensuring adherence to SLAs and high levels of customer satisfaction.
• Identify spare parts requirements and coordinate with procurement team & OEM to ensure availability.
• Support AMC renewals and identify opportunities for additional services or upgrades.
• Provide technical support and guidance to service team and customers.
• Build and maintain strong customer relationships to ensure long-term service excellence and retention.

Educational Qualifications:

• Bachelor’s Degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related field.
• HVAC / VRF Certification preferred.

Recommended Experience:

• Minimum 5–8 years of experience in VRF systems and hands-on troubleshooting experience in VRF systems.
• Experience in after-sales service and maintenance operations is essential.
• Experience in handling multiple VRF brands preferred (Samsung, TCL, Daikin, Mitsubishi, etc.)

Skills and Competencies:

• Strong knowledge of VRF system operation, controls, and components.
• Solid understanding of HVAC fundamentals and system integration.
• Ability to diagnose complex VRF system faults.
• Hands-on experience with VRF diagnostic tools and software.
• Ability to read and wiring diagrams and technical drawings.
• Strong problem-solving and analytical skills.
• Effective communication and customer-handling abilities.
• Ability to work independently and handle pressure situations.
• Leadership capability to supervise technicians and service team.

Job Remarks:

• Preferred Language: English, Arabic
• Job Country: Kuwait
• Duty Shift / Timings: One Shift / 08:00 AM to 04:00 PM