Service Engineering – Service Documentation (Author)

Your tasks and responsibilities:

You develop and maintain service documentation, including update documents and service concepts to enable our operational service teams

You manage documentation within the content management system (CMS), ensuring structured content, up-to-date-ness and accessibility

You collect review feedback from various stakeholders (internal teams, regional partners), coordinate communication and harmonize existing documents across the existing product portfolio

You will take over responsibility in generating and maintaining update projects (within SAP)

You will support the Service Engineering Product Managers in various activities relating to the serviceability engineering (e.g. Installed base evaluations)

Your qualifications and experience:

You have solid experience in technical writing, ideally in service documentation for IT or healthcare environments

Ideally, you have experience in using a Content-Management System for documentation, ideally with the tool COSIMA.

You are familiar with IT service processes and frameworks (e.g. ITIL, service-delivery, incident/problem management)

Preferably you bring some background or experience in healthcare workflow or software engineering

Your attributes and skills:

Excellent communication skills in English — spoken and written — to collaborate with global teams and stakeholders.

You are characterized by self-motivation and high performance standards. That's why you like to take the initiative and advance topics confidently and independently

Strong stakeholder management skills: ability to gather feedback, coordinate with different parties, and integrate revisions effectively.

With your strong customer focus, you do not compromise on quality, while at the same time not missing any opportunities due to your willingness to change

Cooperative, team-oriented mindset — comfortable working in distributed/international teams.