Service Excellence Advisor-2

Provides day-to-day leadership and subject matter expertise for cross-functional initiatives that advance service quality and operational excellence. Leads efforts to design and implement measurement tools, reporting frameworks, and insights that improve business processes and customer outcomes. Partners closely with operations, technology, and analytics teams to support high-priority programs and change initiatives. May lead a small team or serve as a senior individual contributor responsible for driving transformation within key service domains.

• Maintains reporting of ESP metrics, ensuring strategic focus across the enterprise for customer experience improvement as measured by Net Promoter Score (NPS). Includes messaging of ESP program and metric strategy, clarity and accuracy of metric reporting, analyzing metrics for performance and insights, project management, and collaborating with metric owners for goal setting and metric enhancement.


• Reports monthly performance and insights to executive stakeholders, including the Customer Experience Steering Committee (CESC), and provides program management globally with global metric owners and stakeholders.

Minimum Education

Bachelor’s degree in Business Administration, Engineering, Mathematics/Statistics, Computer Science, or a related quantitative discipline.

Minimum Experience

6 years of experience in a directly related position

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement plans, and tuition reimbursement.

Pay: $7,488.36/month - $10,444.29/month

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by November 19, 2025

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)