Service Field Engineer

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

QuidelOrtho is looking for a results-driven Field Service Engineer, with a strong background in installing, maintaining, and troubleshooting complex IVD equipment. Skilled in delivering on-site technical support, conducting preventative maintenance, and ensuring compliance with safety and regulatory standards. Skilled at building strong customer relationships, and collaborating with cross-functional teams to drive service excellence:

• Perform scheduled and unscheduled maintenance, installations, repairs, and modifications of equipment within assigned areas to ensure optimal product performance.
• Ensure all equipment and systems meet designated operational metrics and quality standards.
• Maintain accurate records in compliance with regulatory and company requirements, including adherence to Complaint
• Handling Procedures for proper issue documentation, escalation, and resolution.
• Conduct technical training sessions and product briefings for customers, vendors, and internal staff as required.
• Collaborate with sales teams to support business development objectives and enhance customer satisfaction.
• Analize technical issues and propose solutions aligned with product and customer specifications; coordinate recommended actions with relevant stakeholders.
• Carry out additional duties assigned to support operational needs.

Required Skills:

• BS degree in Biomedical Engineering / Electronic / Mechatronic, Electrical, or related field.
• Minimum 3 years’ experience installing, operating, maintaining, repairing, and modifying medical equipment, preferably in Laboratory instruments.
• Fluent both Arabic and English

Preferred Skills:

• Troubleshooting and Diagnostics skills
• Strong communication skills and customer service orientation

At QuidelOrtho, our culture is shaped by four core behaviors that guide how we collaborate, make decisions, and support each other and those we serve. The ideal candidate will exhibit these behaviors, as we believe they’re essential to how we thrive as a team and achieve meaningful impact:

• Thrive Together – Collaborate intentionally, grow as a team
• Make It Happen – Focus on priorities, embrace continuous improvement
• Commit to Service – Cultivate a service mindset
• Embrace Inclusion – Be open and authentic, welcome diverse perspectives

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