Service (Maintenance) Technician - Multifamily in Margate

Our Service Technician directly assists the Service Manager in maintenance repairs necessary to maintain the property’s overall quality and curb appeal. Technicians will respond to service requests and prepare vacant units in preparation for new resident move-ins, while delivering excellent customer service. Delivering a safe and high quality of living is of greatest importance in this role.

Organizational Relationships:

Reports directly to the Service Manager, who has the primary authority to determine the exact day-to-day duties. This determination will take into consideration the technician’s skills, experience, and how they best fit into the operational needs of the property. Reports indirectly to the Property Manager and works with Leasing Consultants, Assistant Property Manager, and other service team members. This is a non-exempt (hourly) position.

Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner within 24 hours or per community policy.
• Inspect grounds, buildings, and other community features as required to minimize liability concerns and ensure physical condition of community is maintained according to company operating and safety standards.
• Conduct regular inspections of common area lighting, sprinkler systems, fire prevention systems and fire extinguishers, as required.
• Maintain an organized, clean, and safe work area.
• Work with service team to ensure excellent curb appeal at all times.
• Assist with turnkey operations if needed.
• Assist Service Manager with monitoring inventory of parts and supplies at appropriate levels and staying within budgeted guidelines.
• Maintain superior customer service relationship with residents, fellow associates, vendors, and supervisors.
• Work with Service Manager to maintain effective preventative maintenance program.
• Ensure adherence to the company’s safety and hazard communications program, policies, and procedures.
• Attend and participate in technical training programs to maintain personal skill level.
• Attend regularly scheduled safety meetings and assist Service Manager with ensuring all SDSs are current and readily accessible and keep up to date on OSHA and other safety related laws and requirements to ensure community compliance.
• Participate in resident and company functions as required by Property Manager and/or the Company.
• Comply with all Bar Invest Group policies and procedures, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Wear career apparel based on defined company standards.
• Other tasks or duties as assigned by supervisor.

Professional Experience/Skills:

• One or more years hands-on apartment maintenance experience. Renovation experience may be required for older properties built 5 or more years ago.
• Working knowledge in the following areas: electrical, plumbing, HVAC, swimming pool, carpentry, drywall, exterior structural and appliances.
• Strong technical skills identifying and diagnosing maintenance issues.
• Ability to accept and learn from constructive criticism.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Team oriented with ability to work independently.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.
• Ability to read, write, understand, and communicate in English for safety and productivity reasons.
• Ability to perform basic mathematical functions.

Education/Licenses/Equipment:

• No specific level of education required.
• EPA Certification, Type I & II.
• Valid driver’s license.
• Own set of basic hand tools; tools not provided by community.
• Use of general maintenance equipment including, but not limited to hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates, or residents.
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots.

Attendance/Travel:

• Ability to work any of the seven days of the weeks, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
• Ability to travel to company training classes or to work at other communities as requested.
• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time.

Physical Requirements:

• Hands-on repairs and maintenance constitutes majority of time and duties.
• Perform general maintenance repair tasks professionally without endangering yourself, fellow associates, or residents.
• Must be able to move up to 100 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit; and ability to kneel, crouch, climb, crawl, etc. to reach items in need of repairs.