Service Manager

Key Responsibilities:

• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Hire, manage and develop resources for projects.
• Ensure that the service quality and service turnaround times are above expectations of the client.
• Identify areas of improvement to raise the existing Service turnaround time.
• Create and maintain service reports on ERPs to safeguard client job history.
• Monitor all process information entered in ERP, POS processed, and petty cash used.
• Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.
• Develop, implement, and review operational policies and procedures.
• Participate in internal audits.
• Checking all equipment s, spares & documentation ahead of a job to make sure it is ready.
• Conducting quality assurance and safety checks on all equipment.
• Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.
• Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.

Desired Candidate Profile:

• Bachelor s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.
• Should have a minimum of 8 years & above experience in service & installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.
• Excellent academics and technical knowledge and ability to apply learned knowledge.
• Strong computer proficiency in MS Office applications /Project manager.
• Should have strong leadership & decision-making skills.
• Strong analytical skills.

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