Service Manager

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SERVICE MANAGER

Job Responsibilities include but are not limited to:

Oversee all service and inspection processes
Monitor and report on metrics involving revenue, gross margin, and productivity
Develop/implement/continuously improve process to convert installation clients to inspection sales
Assist in the growth of alarm/extinguisher/suppression service and inspection business
Oversee audits and work instructions improvement process to insure integrity and relevance
Seek out opportunities for multi-office service premier or national accounts
Coordinate service operations with Premier Accounts to ensure that customer needs are being met
Ensure that risk assessment training is delivered to service and inspection employees
Develop/augment/update sales pricing program for inspectors and service sales
Assist in preparation of service sales budget and resources analysis with CEO
Propose ways to leverage technology and process improvement to increase productivity and profitability
Travel to other offices for support with premier or national accounts
Perform other duties as assigned by executive management or CEO

Expectations:

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
Safety First

Start each meeting with a Safety Topic
Complete Monthly Jobsite Visits/Observations
Hold team accountable for all Safety Initiatives
Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team

Communicate effectively and professionally within the department and with internal and external customers
Understand and Follow HR and Safety Initiatives and Processes
Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.

Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
Confirm required payment terms on open jobs

Track and Ensure Profitability of Department
Oversee Change Order Management
Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
Ensure Inventory Control measures are in place for department
Ensure multiple bids for Material Purchasing optimization
Manage Subcontractors and review/approve all subcontractor invoices prior to payment
Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
Maximize Labor Production and Efficiency while maintaining quality standards
Overhead Review – semi-annual meetings with leadership
Maintain Quality Control in all aspects of the department
Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
Reduce Turnover and Increase Retention within department
Training

Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
Operations – Labor/Productivity, Materials Purchasing
Sales
Administration
Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge:

Work Experience:

10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems
5+ years of experience in Business Management
2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales
5+ years of experience in fire sprinkler sales and/or service, preferred
Experience with fire alarm and suppression systems, preferred

Skills and Competencies: