Service Manager

Join Acento Real Estate Partners as a Service Manager!

At Acento Real Estate Partners, we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work.

See what makes us a great place to work:
Great Place to Work Certified

Who We Are

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets.

We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management.

Your Opportunity: Service Manager

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on-site service team. If you're a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

What You’ll Be Doing:

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.

• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.

• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.

• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.

• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.

• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.

• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

What You’ll Bring:

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair

• 5+ years of supervisory experience leading maintenance teams

• EPA/HVAC Universal Certification strongly preferred

• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams

• Exceptional leadership, communication, and organizational skills

• Professional appearance and a high level of integrity

• Strong problem-solving abilities and customer service focus

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance + employer-paid Health Reimbursement Account (HRA)

• ️ Employer-paid short-term, long-term disability & life insurance

• 10 vacation days, 7 sick days, and 11.5 paid holidays

• Employee Assistance Plan (EAP)

• 401(k) with 4% employer match

• Eligible for quarterly bonuses

• Employee referral program

Be the leader who helps keep our communities running smoothly and beautifully. Apply today and grow your career with Acento Real Estate Partners!