Service Manager

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Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
Hire, manage and develop resources for projects.
Ensure that the service quality and service turnaround times are above expectations of the client.
Identify areas of improvement to raise the existing Service turnaround time.
Create and maintain service reports on ERPs to safeguard client job history.
Monitor all process information entered in ERP, POS processed, and petty cash used.
Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.
Develop, implement, and review operational policies and procedures.
Participate in internal audits.
Checking all equipment’s, spares & documentation ahead of a job to make sure it is ready.
Conducting quality assurance and safety checks on all equipment.
Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.
Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.Service Manager

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