Service Manager

JOB OVERVIEW:

The Service manager is responsible for planning, controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. This job is responsible for supervising a team of skilled technicians and service advisors, ensuring efficient operations, and maintaining high-quality service standards

KEY DUTIES AND RESPONSIBILITIES:

• Manage and support a team of workshop supervisors, service advisors, technicians, and support staff.
• Provide guidance and performance evaluations to enhance the team's productivity and efficiency.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Ensure excellent customer service experience by addressing and resolving customer concerns promptly and professionally.
• Oversee the scheduling of service appointments and communicate with customers about service status and recommendations.
• Monitor customer feedback and take necessary actions to improve service quality and customer satisfaction.
• Plan and organise daily service operations to maximise efficiency and minimise turnaround time.
• Manage work orders, service requests, and parts inventory to maintain smooth service workflow.
• Collaborate with the parts department to ensure timely availability of required parts and accessories.
• Monitor and ensure the quality of work performed by the service team meets or exceeds dealership and manufacturer standards.
• Implement and enforce safety procedures to maintain a safe working environment. • Set and achieve service department goals in alignment with dealership objectives.
• Analyse service department performance metrics, identify areas for improvement, and implement action plans accordingly.
• Monitor and control expenses while maximising revenue and profitability.
• Ensure compliance with all safety, environmental, and legal regulations related to service operations.
• Stay updated with industry trends, technical advancements, and best practices.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTS WORK EXPERIENCE

• A minimum of 5-7 years working experience in a similar role with at least 4 years of experience managing a team.
• Proven experience as a Service Manager in an automotive dealership.

EDUCATIONAL QUALIFICATION

• Academic/Professional Training.
• Vocational School or above.

SKILLS/BEHAVIOUR ATTRIBUTES:

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and customer service skills.
• Thorough understanding of automotive systems and repair processes.
• Knowledge of dealership management systems and software.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving and decision-making capabilities.
• Familiarity with automotive industry regulations and compliance standards