Service Manager

Key Responsibilities:

· Lead and manage the service department, including technicians, service advisors, and support staff.

· Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.

· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.

· Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.

· Ensure compliance with all safety regulations and protocols to maintain a safe working environment.

· Foster a positive work environment that promotes teamwork, professionalism, and accountability.

· Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.

· Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.

· Manage inventory levels and procurement of parts and supplies to support service operations.

· Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.

· Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Requirements & skills

Degree or Diploma in Mechanical or Automobile Engineering

12 to 15 years of experience as Service Manager

Experience as a Service Manager within the Powersport or Automotive industry will have an added advantage

Strong leadership and management skills, with a proven ability to lead and inspire a team.

Excellent communication and interpersonal skills, with a customer-centric approach.

Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹850,000.00 per year

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Automotive service: 10 years (Preferred)

Work Location: In person