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Service Manager

Job Summary

We are seeking an experienced and results-driven Service Manager to lead and oversee service operations in Jeddah. The ideal candidate will be responsible for ensuring high-quality service delivery, managing technical teams, improving customer satisfaction, and driving operational efficiency.

Key Responsibilities

Manage day-to-day service operations, including maintenance, repairs, and customer support
Lead, train, and supervise service technicians and support staff
Ensure timely resolution of service requests and technical issues
Develop and implement service strategies to improve performance and efficiency
Monitor KPIs such as response time, resolution time, and customer satisfaction
Maintain strong relationships with clients and handle escalations professionally
Coordinate with sales and operations teams to align service delivery with business goals
Ensure compliance with company policies, safety standards, and local regulations
Manage service budgets, costs, and inventory of spare parts
Prepare reports on service performance and continuous improvement initiatives

Requirements

Bachelor’s degree in Engineering, Business Administration, or related field
5–8 years of experience in service management or after-sales support
Strong leadership and team management skills
Excellent problem-solving and decision-making abilities
Experience with CRM systems and service management tools
Strong communication skills in English (Arabic is a plus)
Knowledge of local market and service standards in Saudi Arabia

Preferred Qualifications

Experience in industrial equipment, automation, logistics, or technical service industries
Familiarity with SLA management and KPI tracking
Customer-centric mindset with a focus on service excellence

Key Skills