Service Manager

Service Manager - Multifamily Maintenance | Claymont/Wilmington, DE

We are seeking a hands-on, experienced Service Manager with a “Whatever It Takes” approach to lead maintenance operations across our Wood Acres (178 units) and Longview (90 units) communities. In this full-time role, you will ensure the physical integrity of both properties meets company standards and all applicable laws while driving team performance and delivering a high level of customer service.

As a Service Manager, you will be expected to:

• Lead daily maintenance operations including across both communities
• Develop and execute an organized production schedule and preventive maintenance plan
• Supervise and support a team of 2 Maintenance Technicians, providing direction, training, and ongoing development
• Troubleshoot and resolve technical issues across HVAC systems, plumbing, carpentry, appliances, and general maintenance
• Provide hands-on support with repairs, including plumbing, carpentry, and washer/dryer-related work orders
• Coordinate contractors and vendors, ensuring timely completion and quality service delivery
• Manage and maintain inventory of maintenance materials, tools, and supplies while ordering efficiently
• Partner with office staff to ensure timely follow-up and exceptional resident service
• Conduct regular inspections of buildings, grounds, and vacant units
• Assist with snow removal preparation and response, including working with snowplow vendors
• Ensure emergency preparedness and personally respond to urgent site needs when required
• Plan, assign, and direct maintenance activities while maintaining strong communication and time management

Compensation & Incentives:

• Pay Range: $31.00 – $34.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule:

• Monday – Friday: 8:00 AM – 4:30 PM
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

What we’ll expect from you:

• 2+ years of maintenance leadership or management experience
• 4+ years of maintenance experience or transferable technical background
• Strong, well-rounded maintenance skillset across HVAC, plumbing, carpentry, and appliances
• HVAC certification required; boiler experience preferred
• Proven ability to manage work orders, scheduling, inventory, and vendor coordination
• Strong communication, leadership, and organizational skills
• High level of customer service and responsiveness
• Experience using smartphone apps, Microsoft Teams, and email systems
• Active and valid driver’s license and personal vehicle
• Ability to work in a fast-paced environment and support emergency and on-call needs

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.

Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.