FIND_THE_RIGHTJOB.
SERVICE MANAGER - AT Hyundai
Pensacola, United States
Allen Turner Automotive is seeking a results-driven and experienced Service Manager to lead our high-performing service team at Allen Turner Hyundai in Pensacola. This is a great opportunity for a dynamic, motivated leader with a strong background in service management and a passion for delivering an exceptional customer experience.
The ideal candidate will demonstrate exceptional leadership, communication, and organizational skills, with a proven ability to enhance customer satisfaction, streamline service operations, and drive overall team performance. A commitment to excellence, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.
Benefits
The ideal candidate will demonstrate exceptional leadership, communication, and organizational skills, with a proven ability to enhance customer satisfaction, streamline service operations, and drive overall team performance. A commitment to excellence, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.
Benefits
- Medical, dental, and vision insurance
- Long and short-term disability and life insurance
- Matching 401(k) plan & profit sharing
- Paid vacation & holidays
- 5-day work week
- Employee purchase program
- Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.
- A friendly, professional work environment
- Opportunities to advance within the company
Job Duties
- Lead, manage, and motivate a team of service technicians and customer service representatives.
- Oversee the daily operations of the service department, ensuring efficiency and quality standards are met.
- Develop and implement strategic plans to improve service delivery and customer satisfaction.
- Analyze service performance data and implement corrective actions as needed.
- Ensure compliance with safety regulations, industry standards, and company policies.
- Manage inventory, equipment, and supplies to ensure the department’s smooth operation.
- Cultivate and maintain strong relationships with customers, addressing inquiries and resolving service-related issues.
- Prepare and manage department budgets, ensuring profitability and cost control.
- Drive continuous improvement initiatives, fostering a culture of excellence and accountability within the team.
- Flexibility to handle additional responsibilities as needed to support the business and adapt to evolving needs.
- 5+ years Automotive Service management experience
- Proven ability to lead and develop teams, with a focus on service excellence and operational efficiency.
- Strong problem-solving, analytical, and decision-making skills.
- Exceptional communication and interpersonal abilities.
- Ability to manage budgets and financial reports effectively.
- Familiarity with service software systems and tools.
- Valid driver’s license and reliable transportation.
- Willing to submit to pre-employment drug screen and background check
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