Service Manager- Automobile EV

Experience Required: 5–8 years (Automobile Service; EV experience preferred)

Job Summary:

We are seeking a highly skilled and customer-focused Service Manager to lead our Electric Vehicle (EV) service operations. The role requires managing the workshop, ensuring high-quality service delivery, leading a team of technicians, and maintaining excellent customer satisfaction while adhering to manufacturer guidelines.

Key Responsibilities:

• Manage day-to-day operations of the EV service department/workshop.
• Supervise and lead service advisors, technicians, and support staff.
• Ensure proper diagnosis, repair, and maintenance of EV vehicles as per OEM standards.
• Monitor service quality, turnaround time (TAT), and customer satisfaction scores (CSI).
• Manage spare parts availability, stock, and ordering as per requirements.
• Handle escalated customer complaints and provide effective resolutions.
• Conduct regular training for service staff on EV technology and safety standards.
• Ensure compliance with safety, quality, and manufacturer policies.
• Maintain service records, MIS reports, and performance metrics.
• Coordinate with the sales team for service promotions, AMC, and warranty claims.

Requirements:

• Bachelor’s/Diploma in Automobile/Mechanical Engineering or relevant field.
• Proven experience in automobile service operations (EV service experience preferred).
• Strong technical knowledge of EV systems, diagnostics, and service processes.
• Excellent leadership, communication, and problem-solving skills.
• Customer-oriented approach with ability to handle escalations.
• Proficiency in service management software/ERP is an advantage.

Preferred Skills:

• Knowledge of EV charging infrastructure, battery management systems, and safety protocols.
• Experience in warranty claim processing and service documentation.
• Ability to train and mentor service staff on EV technologies.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person