Service Manager — Commercial Door Experience Required

Service Manager — Commercial Door Experience Required

About RCI Doors

RCI Doors installs, services, and repairs commercial doors, industrial doors, overhead doors, sectional doors, fire doors, fire-rated doors, high-speed doors, rolling steel doors, coiling doors, bi-fold doors, sliding doors, swing doors, storefront doors, hollow metal doors, aluminum storefront systems, and dock equipment — including hydraulic dock levelers, mechanical dock levelers, air-powered dock levelers, vertical storing levelers, dock seals, dock shelters, edge-of-dock levelers, dock bumpers, vehicle restraints, wheel chocks, loading dock systems, and dock safety equipment — across North Carolina. We're a growing company built on craftsmanship, reliability, and a team-first culture, and we're looking for a Service Manager who shares those values.

The Opportunity

As we grow, we need a strong operational leader to bridge our field technicians and our sales and customer relationships. This role owns the service department — managing inbound service calls, coordinating planned preventive maintenance (PPM) programs, scheduling and dispatching certified door technicians, overseeing warranty repairs, and ensuring customers are taken care of from first call to final invoice.

This is a hands-on leadership role. You'll work closely with commercial door technicians, dock equipment technicians, installation crews, the sales team, and ownership to drive quality, efficiency, and growth across installation, repair, retrofit, and service operations. If you're someone who leads by example, treats your team like family, and knows how to get things done — we want to talk.

What You'll Do

• Oversee daily service department operations, including technician scheduling, dispatching, work order management, job costing, and service call prioritization
• Manage service agreements, planned preventive maintenance (PPM) contracts, annual inspection programs, and emergency service response for commercial door and dock equipment customers
• Oversee the full scope of commercial door service — including overhead door repair, sectional door repair, rolling steel door service, fire door inspection and repair, high-speed door maintenance, automatic door service, hollow metal door repair, and storefront door systems
• Manage dock equipment service operations — including hydraulic dock leveler repair and certification, mechanical leveler service, edge-of-dock leveler maintenance, vehicle restraint systems, dock seal and shelter replacement, dock bumper installation, and full loading dock system assessments
• Support the sales team in estimating, quoting, planning, and executing service and installation work for commercial door systems, dock equipment, access control systems, electrified hardware, and related building envelope components
• Order materials and manage parts inventory — including door operators, torsion springs, extension springs, cables, drums, tracks, hinges, commercial door closers, panic hardware, electrified exit devices, control panels, loop detectors, photo eyes, and dock leveler components — to keep jobs moving
• Ensure field operations comply with OSHA safety standards, ANSI/DASMA standards, IDA guidelines, local building codes, and manufacturer installation and service specifications
• Mentor, coach, and develop field service technicians, installation technicians, and lead technicians — fostering a culture of accountability, safety, quality workmanship, and continuous improvement
• Serve as the primary escalation point for customer service failures — resolving issues quickly, professionally, and in a way that protects and grows customer relationships
• Track field performance metrics — including service response time, first-call resolution rate, callback rate, billable hours, technician utilization, and job profitability
• Collaborate with ownership on department KPIs, service revenue targets, labor efficiency, fleet management, and strategic growth initiatives
• Help recruit, onboard, train, and retain service technicians, installation technicians, and department support staff as the company scales

What We're Looking For

• 10+ years of experience in service management, field service operations, construction management, facilities maintenance, or a closely related skilled trades environment
• Proven experience managing a team of field technicians in a service dispatch and work order environment — commercial doors, loading dock equipment, overhead doors, HVAC, electrical, mechanical, or similar service trades strongly preferred
• Deep understanding of commercial door systems — overhead sectional doors, rolling steel coiling doors, fire-rated door assemblies, high-speed/high-cycle doors, aluminum storefront and curtain wall systems, hollow metal frames, automatic sliding and swing door systems, and access control / electrified hardware integration
• Working knowledge of loading dock equipment — hydraulic and mechanical dock levelers, edge-of-dock units, dock plates, dock boards, truck restraints, wheel chocks, dock seals, dock shelters, dock bumpers, pit construction, and dock safety systems
• Demonstrated ability to manage service contracts, maintenance agreements, and multi-site commercial accounts
• Strong operational manager with experience overseeing scheduling, dispatching, work order flow, parts procurement, inventory control, and job costing simultaneously
• Familiarity with field service management (FSM) software, service dispatch platforms, work order management systems, and customer service portals
• Understanding of relevant codes and standards including OSHA 1910/1926, ANSI/DASMA 102, NFPA 80 (fire door assemblies), and local AHJ requirements
• Experience building and managing a service department budget, labor cost analysis, and department P&L
• A proven people leader — skilled at hiring, developing, retaining, and holding accountable a team of skilled tradespeople
• Strong communicator who can work across field crews, GCs, facility managers, property managers, customers, subcontractors, and ownership with equal ease
• A people-first leadership philosophy — you treat your team with respect, lead with integrity, and build loyalty through consistency

Nice to Have (But Not Required)

• International Door Association (IDA) knowledge, training, or industry certifications
• DHI (Door and Hardware Institute) membership or SDI familiarity
• Experience with dock equipment manufacturers such as Assa Abloy, Rytec, Overhead Door, Entrematic, Cornellcookson, Rite-Hite, Pentalift, Blue Giant, Serco, or similar
• Experience with door operator manufacturers such as LiftMaster, Chamberlain, BEA, Genie, Stanley, or Dorma
• Prior experience in a General Manager, Operations Manager, Branch Manager, or Regional Service Manager role
• Background managing multiple crews or service territories simultaneously

What We Offer

• Competitive base salary commensurate with experience
• Medical, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid holidays and PTO
• A leadership role with real operational ownership and genuine room to grow
• A team that works hard, supports each other, and doesn't take itself too seriously

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Experience:

• Commercial Door: 10 years (Preferred)

Ability to Relocate:

• Huntersville, NC 28070: Relocate before starting work (Preferred)

Work Location: In person