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Service Manager - Scattered Site
POSITION SUMMARY
The Service Manager leads all maintenance operations for the property, serving as the on-site authority for building systems, unit readiness, and physical asset preservation. This is a leadership role that demands consistency in execution, dependability under pressure, and clear, proactive communication with property management, residents, and vendors. The Service Manager is expected to maximize in-house labor, manage costs responsibly, and set the standard for quality and professionalism across the maintenance team.
CORE RESPONSIBILITIES
- Building Systems: Oversee daily operation of HVAC/fan coil units, electrical, plumbing, access control, doors/hardware, and common-area lighting
- Preventive Maintenance: Implement and maintain a preventive maintenance program with detailed logs for inspections, repairs, and system performance
- Issue Resolution: Identify recurring issues and propose cost-effective long-term solutions
Unit Turns: Manage all make-ready activity to ensure units meet leasing standards on schedule- Make-Readies: Perform in-house appliance repair, HVAC troubleshooting, full/partial painting, patching, and cosmetic repairs
- Quality Control: Inspect paint condition at move-out; enforce consistent standards and release units only after quality checks are complete
Safety & Security: Maintain physical security infrastructure including access control, doors, locks, and lighting- Emergency Response: Respond to emergency situations promptly; notify Property Management immediately of security concerns and support incident documentation
- Appliance & HVAC: Perform in-house repairs on refrigerators, ranges, ovens, dishwashers, microwaves, thermostats, filters, and fan motors; escalate only for warranties, sealed systems, or out-of-scope work
Vendor Management: Coordinate and supervise vendors as the primary technical contact for HVAC, electrical, access control, and door/hardware contractors- Contractor Oversight: Obtain bids, define scopes of work, verify credentialing and insurance, and escalate delays or unresolved issues promptly
Communication & Docs: Communicate system failures, repair status, and vendor issues clearly and promptly; document all work orders and maintain records of warranties, manuals, and inspections- Compliance Support: Support audits, inspections, ownership walkthroughs, and compliance-related postings or notices with professionalism and discretion
Budget & Asset Care: Maximize in-house labor to control costs; track expenses, manage tools and inventory, and recommend capital improvements when operational repairs are no longer sufficient
PHYSICAL REQUIREMENTS
- Lift, carry, push, and pull up to 50 lbs regularly; occasionally up to 75 lbs (appliances, equipment, and supplies)
- Stand, walk, and remain on feet for extended periods throughout the shift
- Climb stairs, ladders, and step stools; work safely at varying heights
- Kneel, crouch, stoop, bend, and crawl in confined or restrictive spaces (e.g., mechanical rooms, under sinks, attic access)
- Reach overhead and work with arms extended for repairs, installations, and inspections
- Manual dexterity to operate hand tools, power tools, and mechanical equipment
- Work outdoors in varying weather conditions, including heat, cold, and precipitation
- Visual acuity to inspect systems, read technical documents, and identify safety hazards; comply with all OSHA safety standards
QUALIFICATIONS & PERFORMANCE STANDARDS
Required Skills
- Strong knowledge of multifamily building systems
- Experience with unit turns, painting, and in-house repairs
- Vendor coordination and cost management
- Ability to prioritize in a fast-paced environment
- EPA certification and relevant trade experience preferred
Performance Expectations
- Safe, well-maintained property with timely, cost-effective unit turns
- Consistent in-house execution of repairs and painting
- Proactive, clear communication with property management
- Dependable follow-through on documentation and compliance support
- Positive resident experience and support of leasing goals
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