Service Monitoring Engineer

About this opportunity
We are now looking for an Alarm Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management.
You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with cutting-edge fixed access, transport, and IP technologies, while contributing to Ericsson’s vision of a fully connected, intelligent world.
What you will do

• Perform 24x7 alarm monitoring and first-level fault analysis for fixed network elements (Access, Core, IP, and Transmission).
• Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.
• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.
• Execute proactive monitoring to detect early warnings and prevent service degradations.
• Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.
• Support incident, problem, and change management processes in compliance with Ericsson’s Global Service Center (GSC) standards.
• Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.
• Participate in shift-based operations to provide round-the-clock network surveillance coverage.

The skills you bring

• 1–3 years of experience in Network Operations / Alarm Monitoring within the Fixed Network domain (Broadband, Optical, IP/MPLS, or Transmission).
• Strong understanding of fixed access and transport technologies such as xDSL, GPON, DWDM, SDH, IP, and Ethernet.
• Hands-on experience with Ericsson OSS/NMS tools (e.g., ENM, EMAS, or other multi-vendor management systems like Netcool, HP OpenView, SolarWinds, etc.).
• Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
• Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.
• Excellent communication and coordination skills for effective collaboration across global teams.
• Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
• Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent.